Privacy Policy

1. Introduction

Driver Defence Advisory ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our self-representation assistance service.

Company Details:
Driver Defence Advisory
Company Number: 16785129
Email: support@driverdefenceadvisory.co.uk

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and login credentials
• Case Information: Offence details, incident descriptions, dates, locations, points on licence
• Communications: Messages exchanged with our AI case analyst
• Payment Information: Processed securely by our payment provider (we do not store card details)
• Usage Data: How you interact with our service, pages visited, features used

3. How We Use Your Information

We use your information to:

• Provide case analysis and draft court-ready documents
• Communicate with you about your case and service updates
• Process payments and manage your account
• Improve our service and develop new features
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Case data is retained for 7 years in line with standard practice for court-related records. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@driverdefenceadvisory.co.uk

7. Third-Party Services

We use trusted third-party services for payment processing, email delivery, and hosting. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

8. Cookies

We use essential cookies to maintain your session and ensure the service functions properly. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance.

10. Contact Us

For questions about this Privacy Policy or how we handle your data, contact us at:
Email: support@driverdefenceadvisory.co.uk
Company: Driver Defence Advisory (Company Number: 16785129)